Email etiquette training material pdf Bekaa

email etiquette training material pdf

Rules for Email Etiquette in the Workplace 9/25/2007В В· Welcome to the Email Etiquette Workshop. This presentation was designed in response to the growing popularity of email and the subsequent need for information on how to craft appropriate email messages, send resumes and cover letters via email, communicate with colleagues and classmates, and how to participate in electronic mailing lists.

Email Etiquette 101 Kentucky State University

Email Etiquette Daily Writing Tips. 2/26/2010В В· Hence Email Etiquette Training should be an important part of organizational learning. Many companies send email replies late or not at all, or send replies that do not actually answer the, 2/26/2010В В· Hence Email Etiquette Training should be an important part of organizational learning. Many companies send email replies late or not at all, or send replies that do not actually answer the.

Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool. The pd training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email Telephone Etiquette Guide Answering Calls for Your Department/Office 1. Answer promptly (before the third ring if possible). 2. Before picking up the receiver, discontinue any other conversation or activity such as eating, radio, etc that can be heard by the calling …

Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool. The pd training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email 9/25/2007В В· Welcome to the Email Etiquette Workshop. This presentation was designed in response to the growing popularity of email and the subsequent need for information on how to craft appropriate email messages, send resumes and cover letters via email, communicate with colleagues and classmates, and how to participate in electronic mailing lists.

Email Etiquette Activity page 1 of 3 Objectives: To demonstrate effective communication and email etiquette in the workplace by using professional oral, written, and digital communication skills to create, express, and interpret information and Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues.

Title: Email Etiquette 101 1 E-mail Etiquette - 101. Created by Kristy Watkins - Carter; 2 What is e-mail? Electronic mail or e-mail is a system of world-wide electronic communication in which a computer user can compose a message at one terminal that is generated at the recipient's terminal when he or she logs in. 3 Guidelines. Follow these Five Free Etiquette Training Games Ideas and Activities for Business Etiquette Training. The following are five free business etiquette training games that we have used with clients during our etiquette training courses for more than a decade.. We frequently receive requests for training ideas from organizations wishing to develop their own etiquette programs.

11/27/2018 · Although you may not use email to communicate socially as much as you once did, you probably still use it for professional correspondence. If you interact this way with your colleagues, boss, clients, and customers, and prospective employers, be sure … What is etiquette? The rules which indicate the “correct” way to behave in a certain time and place. Email etiquette is especially important in the work place . Example: When in the work place, there are appropriate and inappropriate ways to use email.

Essential Offi ce Etiquette 2012 DELEGATE GUIDE Session 1 Etiquette and Rules of Behaviour The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Offi ce etiquette in particular applies to co-worker interaction, excluding interactions with external contacts such as MODULE Social Skills and Etiquette MODULE GUIDE We have developed a Module Guide to assist you with delivering Social Skills and Etiquette. It is intended as a guide only and can be adapted to best meet the needs of the students. The overarching objective of the presentation is to INSPIRE the students

Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues. Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues.

Email Etiquette 101 Before You Click “Send” Email Checklist Most misunderstandings can be avoided by one side or the other not rushing through their e-mail activities and ensuring your e-mail will be received, read and perceived with the desired meaning by the intended recipient. Business Etiquette Training Material is designed for developing proper business etiquette.Train your employees and managers how to conduct business while understanding multicultural differences. Teach topics such as proper handshakes, dressing for success, table and phone etiquette, how to develop the skill of small talk and more!

Human Resources TIPS & TRICKS FOR TELEPHONE ETIQUETTE The telephone is one of the most important and commonly used tools in business. Multitudes of businesses, companies, and departments use telephones in their work every day; however, most of us don’t think of the telephone as a tool, and as a result, accidentally misuse it. Email Etiquette 101 Before You Click “Send” Email Checklist Most misunderstandings can be avoided by one side or the other not rushing through their e-mail activities and ensuring your e-mail will be received, read and perceived with the desired meaning by the intended recipient.

Email Etiquette Lunch & Learn; This email etiquette training covers questions of form and courtesy, including salutations, closings, signature files, punctuation, and capitalization. Other training topics include copying and forwarding strategies, as well as techniques for reducing email volume and improving efficiency. MODULE Social Skills and Etiquette MODULE GUIDE We have developed a Module Guide to assist you with delivering Social Skills and Etiquette. It is intended as a guide only and can be adapted to best meet the needs of the students. The overarching objective of the presentation is to INSPIRE the students

Communication Intelligence Part 1. Business Etiquette

email etiquette training material pdf

MODULE Social Skills & Etiquette. This is how important business etiquette is. This two day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings., Etiquette: Basic Set-up •Use your jhu email account for all academic and professional communication. Note that you can change the settings on your account to reflect your English name, if you use one. ywu281@jhu.edu → alice.wu@jhu.edu •Make sure your phone and computer are set to English, otherwise your email will come through in.

Business Etiquette Corporate Training Materials. Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues., Essential Offi ce Etiquette 2012 DELEGATE GUIDE Session 1 Etiquette and Rules of Behaviour The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Offi ce etiquette in particular applies to co-worker interaction, excluding interactions with external contacts such as.

Email Etiquette slideshare.net

email etiquette training material pdf

Human Resources TIPS & TRICKS FOR TELEPHONE ETIQUETTE. This is how important business etiquette is. This two day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings. Five Free Etiquette Training Games Ideas and Activities for Business Etiquette Training. The following are five free business etiquette training games that we have used with clients during our etiquette training courses for more than a decade.. We frequently receive requests for training ideas from organizations wishing to develop their own etiquette programs..

email etiquette training material pdf

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  • Human Resources TIPS & TRICKS FOR TELEPHONE ETIQUETTE

  • When working in an office all day, it's important to showcase good manners and proper etiquette. The way you work or talk on a phone at home is one thing, but when you share an office with others, you need to be conscientious and respectful. Use these basic office etiquette and manners tips to help you act appropriately in the workplace. 1. Customer Service Training Manual IFTA Staff Training Part One 11th-12th October 2006 . 2 CUSTOMER SERVICE BASICS 3 INTRODUCTION TO CUSTOMER SERVICE 3 CUSTOMER SERVICE IN THE 21ST CENTURY 3 THE THREE KEY ELEMENTS 3 EXPAND YOUR DEFINITION OF SERVICE 3 RESPOND TO YOUR BUSINESS EMAIL QUICKLY! 10

    EMAIL ETIQUETTE IN THE WORKPLACE In today’s rapidly changing workplace, overlooking the value of the written word is easy to do. Writing skills are as important … Customer Service Training Manual IFTA Staff Training Part One 11th-12th October 2006 . 2 CUSTOMER SERVICE BASICS 3 INTRODUCTION TO CUSTOMER SERVICE 3 CUSTOMER SERVICE IN THE 21ST CENTURY 3 THE THREE KEY ELEMENTS 3 EXPAND YOUR DEFINITION OF SERVICE 3 RESPOND TO YOUR BUSINESS EMAIL QUICKLY! 10

    Email Etiquette Lunch & Learn; This email etiquette training covers questions of form and courtesy, including salutations, closings, signature files, punctuation, and capitalization. Other training topics include copying and forwarding strategies, as well as techniques for reducing email volume and improving efficiency. Essential Offi ce Etiquette 2012 DELEGATE GUIDE Session 1 Etiquette and Rules of Behaviour The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Offi ce etiquette in particular applies to co-worker interaction, excluding interactions with external contacts such as

    I get real frustrated when other people don’t use good email etiquette and when other people point out to me that I did not use good judgment with email – I get even more upset with myself. It is very easy to forget that email is a form of two-way communication like speaking and other correspondence. © Copyright 2009, MMM Training Solutions Contact Information MMM TRAINING SOLUTIONS. Title: E-MAIL ETIQUETTE Author: Pramila Created Date: 6/26/2009 10:30:57 AM

    Essential Offi ce Etiquette 2012 DELEGATE GUIDE Session 1 Etiquette and Rules of Behaviour The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Offi ce etiquette in particular applies to co-worker interaction, excluding interactions with external contacts such as Email Etiquette Activity page 1 of 3 Objectives: To demonstrate effective communication and email etiquette in the workplace by using professional oral, written, and digital communication skills to create, express, and interpret information and

    Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using the email as a communication channel. The rules of etiquette are centered on how messages should look and what they should contain, so this book is … Human Resources TIPS & TRICKS FOR TELEPHONE ETIQUETTE The telephone is one of the most important and commonly used tools in business. Multitudes of businesses, companies, and departments use telephones in their work every day; however, most of us don’t think of the telephone as a tool, and as a result, accidentally misuse it.

    This is how important business etiquette is. This two day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings. Customer Service Training Manual IFTA Staff Training Part One 11th-12th October 2006 . 2 CUSTOMER SERVICE BASICS 3 INTRODUCTION TO CUSTOMER SERVICE 3 CUSTOMER SERVICE IN THE 21ST CENTURY 3 THE THREE KEY ELEMENTS 3 EXPAND YOUR DEFINITION OF SERVICE 3 RESPOND TO YOUR BUSINESS EMAIL QUICKLY! 10

    Email Etiquette Lunch & Learn; This email etiquette training covers questions of form and courtesy, including salutations, closings, signature files, punctuation, and capitalization. Other training topics include copying and forwarding strategies, as well as techniques for reducing email volume and improving efficiency. Study and Facilitator's Guide Video produced by: • What some of the rules of e-mail etiquette are. • What e-mail harassment is. scenario exercises to augment their training. The material in e-mail essentials introduces guidelines for the preparation and

    This is how important business etiquette is. This two day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings. Email Etiquette Training improves productivity, reputation and time management. No matter where your team or conference are, professional writer, trainer and executive coach Bruce Mayhew will help your team get to the point. We offer email etiquette training in Toronto and across Canada… traveling frequently to Montreal, Halifax and Vancouver.

    What is etiquette? The rules which indicate the “correct” way to behave in a certain time and place. Email etiquette is especially important in the work place . Example: When in the work place, there are appropriate and inappropriate ways to use email. Business Etiquette training session. Introduce yourself and tell the group something about your training background. Explain how the training session is to be structured, how long it will run for, when the video will be shown, when breaks will be taken, what refreshments are available and where the phone and rest rooms are located.

    Essential Offi ce Etiquette 2012 DELEGATE GUIDE Session 1 Etiquette and Rules of Behaviour The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly. Offi ce etiquette in particular applies to co-worker interaction, excluding interactions with external contacts such as Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool. The pd training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email

    Download Construction Management Books – We have compiled a list of Best & Standard Reference Books on Construction Management Subject. These books are used by students of top universities, institutes and colleges. Construction management (CM) is a professional service that uses specialized, project management techniques to oversee the planning, design, and construction of a project, from … Building construction project management pdf Batroun The project management tools are adapts to serve better quality service to the customers. The construction project will focus on development of a new building. The project management process involves following operational sub divisions- 1.1 Analysis of business objectives Project initiation:

    Business Email Etiquette Bookboon

    email etiquette training material pdf

    15 Email Etiquette Rules Every Professional Should Follow. Here are some quick etiquette rules and tips that can help you build better stronger relations and quicker rapport with the hot shots. Complaint Handling etiquette A list of useful world class customer service tips on handling complaints in a customer service situation., Corporate Training Materials . All of our training products are fully customizable and are perfect forone day and half day workshops. You can easily update or insert your own content to make the training more relevant to participants. Our material is completely customizable and is backed up by a 90 day 100% no questions ask money back guarantee!.

    Telephone Etiquette Guide

    Email Etiquette and Business Writing Training Course. Human Resources TIPS & TRICKS FOR TELEPHONE ETIQUETTE The telephone is one of the most important and commonly used tools in business. Multitudes of businesses, companies, and departments use telephones in their work every day; however, most of us don’t think of the telephone as a tool, and as a result, accidentally misuse it., EMAIL ETIQUETTE: DO’S AND DON’TS DO include a heading in the subject line. With the number of emails and viruses that populate inboxes, realize the significance of the subject line. A subject header is essential if you want someone to read your message..

    Business Etiquette – Gaining that Extra Edge 2005-2010, Velsoft Training Kentucky State University’s School of Education 2 . Session Two: Fear of Embarrassment . Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in … Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues.

    Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using the email as a communication channel. The rules of etiquette are centered on how messages should look and what they should contain, so this book is … The Email Etiquette Training and Communication Skills Training conducted by MMM Training Solutions teaches the established rules for effective business writing and business email etiquette. With communication being largely via email, it is imperative that each company establishes specific business email writing protocols.

    Without guidance and training, you can’t expect employees to automatically understand the importance of proper email etiquette; often the most used method of communication with your customer! Create a written email policy. This email policy should include all the do's and don'ts concerning the use of the 23 rules for corporate email etiquette Email Etiquette 101 Before You Click “Send” Email Checklist Most misunderstandings can be avoided by one side or the other not rushing through their e-mail activities and ensuring your e-mail will be received, read and perceived with the desired meaning by the intended recipient.

    This is how important business etiquette is. This two day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings. Email Etiquette Activity page 1 of 3 Objectives: To demonstrate effective communication and email etiquette in the workplace by using professional oral, written, and digital communication skills to create, express, and interpret information and

    Even if you have used email for ages, this course still is for you. All you need to do is follow the coming email etiquette tips in order to give your recipients the information they need, so they can act on your message and to give to yourself the professional image you deserve. 3/25/2016В В· The Do's and Don'ts of Email Etiquette Next Article --shares; Add to Queue Image Ask permission before posting sensitive material either in the body of the email or in an attachment.

    Email Etiquette 101 Before You Click “Send” Email Checklist Most misunderstandings can be avoided by one side or the other not rushing through their e-mail activities and ensuring your e-mail will be received, read and perceived with the desired meaning by the intended recipient. Email Etiquette 101 Before You Click “Send” Email Checklist Most misunderstandings can be avoided by one side or the other not rushing through their e-mail activities and ensuring your e-mail will be received, read and perceived with the desired meaning by the intended recipient.

    Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using the email as a communication channel.The rules of etiquette are centered on how messages should look and what they should contain, so this book is … When working in an office all day, it's important to showcase good manners and proper etiquette. The way you work or talk on a phone at home is one thing, but when you share an office with others, you need to be conscientious and respectful. Use these basic office etiquette and manners tips to help you act appropriately in the workplace. 1.

    Five Free Etiquette Training Games Ideas and Activities for Business Etiquette Training. The following are five free business etiquette training games that we have used with clients during our etiquette training courses for more than a decade.. We frequently receive requests for training ideas from organizations wishing to develop their own etiquette programs. 25 Tips for Perfecting Your E-mail Etiquette. --Peggy Duncan, personal productivity expert and author of Conquer Email Overload with Better Habits, Etiquette, and Outlook 2007 .

    Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues. Email Etiquette and ManagementEmail Etiquette and Management Dr. Robyn GershonDr. Robyn Gershon training is May 28th. 18. Email EtiquetteEmail Etiquette Microsoft PowerPoint - Email Etiquette and Management 3.3.10.ppt [Compatibility Mode] Author: her2109 Created Date:

    Email Etiquette Activity Ms. Rock

    email etiquette training material pdf

    Email Etiquette Training KMI Learning. What is etiquette? The rules which indicate the “correct” way to behave in a certain time and place. Email etiquette is especially important in the work place . Example: When in the work place, there are appropriate and inappropriate ways to use email., Customer Service Training Manual IFTA Staff Training Part One 11th-12th October 2006 . 2 CUSTOMER SERVICE BASICS 3 INTRODUCTION TO CUSTOMER SERVICE 3 CUSTOMER SERVICE IN THE 21ST CENTURY 3 THE THREE KEY ELEMENTS 3 EXPAND YOUR DEFINITION OF SERVICE 3 RESPOND TO YOUR BUSINESS EMAIL QUICKLY! 10.

    Several articles about business etiquette business ethics. Business email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using the email as a communication channel. The rules of etiquette are centered on how messages should look and what they should contain, so this book is …, Here are some quick etiquette rules and tips that can help you build better stronger relations and quicker rapport with the hot shots. Complaint Handling etiquette A list of useful world class customer service tips on handling complaints in a customer service situation..

    Email Etiquette and Business Writing Training Course

    email etiquette training material pdf

    Email Etiquette Daily Writing Tips. Email Etiquette and Business Writing Training Email Etiquette and Business Writing: Crafting Clear, Correct, and Courteous Digital Correspondence Course Outcomes. This email etiquette and business writing course will: Address the importance of understanding readers. Title: Email Etiquette 101 1 E-mail Etiquette - 101. Created by Kristy Watkins - Carter; 2 What is e-mail? Electronic mail or e-mail is a system of world-wide electronic communication in which a computer user can compose a message at one terminal that is generated at the recipient's terminal when he or she logs in. 3 Guidelines. Follow these.

    email etiquette training material pdf


    This Business Etiquette training course will benefit anyone wishing to build strong business relationships with clients and colleagues. Small class sizes. (PDF) Overview of Business Etiquette Communication in business also happens via email, phone and letters. We discover the general and specific guidelines for each of those mediums, to Even if you have used email for ages, this course still is for you. All you need to do is follow the coming email etiquette tips in order to give your recipients the information they need, so they can act on your message and to give to yourself the professional image you deserve.

    Email Etiquette and Business Writing Training Email Etiquette and Business Writing: Crafting Clear, Correct, and Courteous Digital Correspondence Course Outcomes. This email etiquette and business writing course will: Address the importance of understanding readers. Customer Service Training Manual IFTA Staff Training Part One 11th-12th October 2006 . 2 CUSTOMER SERVICE BASICS 3 INTRODUCTION TO CUSTOMER SERVICE 3 CUSTOMER SERVICE IN THE 21ST CENTURY 3 THE THREE KEY ELEMENTS 3 EXPAND YOUR DEFINITION OF SERVICE 3 RESPOND TO YOUR BUSINESS EMAIL QUICKLY! 10

    This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues.

    Five Free Etiquette Training Games Ideas and Activities for Business Etiquette Training. The following are five free business etiquette training games that we have used with clients during our etiquette training courses for more than a decade.. We frequently receive requests for training ideas from organizations wishing to develop their own etiquette programs. Home >> Customer Service Training >> Professional Written Communication Training . Professional Written Communication Course . Introduction. There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from customers and colleagues.

    5/9/2014 · Many companies are faced with challenging issues regarding the appropriate use of email. A variety of email etiquette training skills can be effectively taught through creative e-Learning modules.Are you struggling with employees using poor language, venting anger … Business Etiquette Training Material is designed for developing proper business etiquette.Train your employees and managers how to conduct business while understanding multicultural differences. Teach topics such as proper handshakes, dressing for success, table and phone etiquette, how to develop the skill of small talk and more!

    Email Etiquette Activity page 1 of 3 Objectives: To demonstrate effective communication and email etiquette in the workplace by using professional oral, written, and digital communication skills to create, express, and interpret information and Office Availability Whenever possible, inform appropriate personnel when you will be away from your office (e.g. supervisor, front desk personnel) Employees can also use their Google calendar to indicate availability Working behind closed doors should typically be reserved for significant deadlines and work

    Email Etiquette and Business Writing Training Email Etiquette and Business Writing: Crafting Clear, Correct, and Courteous Digital Correspondence Course Outcomes. This email etiquette and business writing course will: Address the importance of understanding readers. 4/25/2015В В· This is video of Snap shot of the Soft Skills Training and Soft Skills PPT Resource Material, Ready made PPT available for your use and your trainings. No need to waste your time of designing

    Here are some quick etiquette rules and tips that can help you build better stronger relations and quicker rapport with the hot shots. Complaint Handling etiquette A list of useful world class customer service tips on handling complaints in a customer service situation. This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

    Office Availability Whenever possible, inform appropriate personnel when you will be away from your office (e.g. supervisor, front desk personnel) Employees can also use their Google calendar to indicate availability Working behind closed doors should typically be reserved for significant deadlines and work What is etiquette? The rules which indicate the “correct” way to behave in a certain time and place. Email etiquette is especially important in the work place . Example: When in the work place, there are appropriate and inappropriate ways to use email.

    Email Etiquette Activity page 1 of 3 Objectives: To demonstrate effective communication and email etiquette in the workplace by using professional oral, written, and digital communication skills to create, express, and interpret information and Etiquette: Basic Set-up •Use your jhu email account for all academic and professional communication. Note that you can change the settings on your account to reflect your English name, if you use one. ywu281@jhu.edu → alice.wu@jhu.edu •Make sure your phone and computer are set to English, otherwise your email will come through in

    email etiquette training material pdf

    Even if you have used email for ages, this course still is for you. All you need to do is follow the coming email etiquette tips in order to give your recipients the information they need, so they can act on your message and to give to yourself the professional image you deserve. Email Etiquette and ManagementEmail Etiquette and Management Dr. Robyn GershonDr. Robyn Gershon training is May 28th. 18. Email EtiquetteEmail Etiquette Microsoft PowerPoint - Email Etiquette and Management 3.3.10.ppt [Compatibility Mode] Author: her2109 Created Date: